How to Set Up Your Email Account (IMAP / POP3)

Before You Start

You will need:

• Email address: your full address (e.g. [email protected])
• Password: the password set in your hosting control panel
• Mail server: mail.yourdomain.com (replace yourdomain.com with your actual domain)

IMAP vs POP3: We recommend IMAP — it keeps your messages synchronized across all your devices (phone, computer, tablet). POP3 downloads messages to a single device and may delete them from the server.

Connection Settings

Incoming Mail — IMAP (recommended)

Incoming Mail — POP3

Outgoing Mail — SMTP

Setup by Application

Microsoft Outlook (Windows / Mac)

1. Open Outlook → File → Add Account.
2. Enter your email address and click Connect.
3. If Outlook does not auto-detect settings, select IMAP (or POP3).
4. Enter the settings:
   • Incoming server: mail.yourdomain.com
   • Incoming port: 993 (IMAP) or 995 (POP3)
   • Encryption: SSL/TLS
   • Outgoing server: mail.yourdomain.com
   • Outgoing port: 587
   • Encryption: STARTTLS
5. Enter your full email address as username and your password.
6. Click Connect → Done.

Mozilla Thunderbird

1. Open Thunderbird → Account Settings → Account Actions → Add Mail Account.
2. Enter your name, email address, and password → click Configure manually.
3. Set:
   • Incoming: IMAP, mail.yourdomain.com, port 993, SSL/TLS, Normal password
   • Outgoing: SMTP, mail.yourdomain.com, port 587, STARTTLS, Normal password
   • Username (both): your full email address
4. Click Re-test to verify → Done.

Apple Mail (macOS)

1. Open Mail → Mail menu → Add Account → Other Mail Account.
2. Enter your name, email address, and password → click Sign In.
3. If automatic setup fails, enter manually:
   • Account Type: IMAP
   • Incoming Mail Server: mail.yourdomain.com
   • Outgoing Mail Server: mail.yourdomain.com
4. Click Sign In → the account will appear in Mail.

iPhone / iPad (iOS)

1. Go to Settings → Mail → Accounts → Add Account → Other → Add Mail Account.
2. Enter your name, email, password, and a description → tap Next.
3. Select IMAP at the top.
4. Under Incoming Mail Server:
   • Host Name: mail.yourdomain.com
   • User Name: your full email address
   • Password: your email password
5. Under Outgoing Mail Server:
   • Host Name: mail.yourdomain.com
   • User Name: your full email address
   • Password: your email password
6. Tap Next → wait for verification → Save.

Android (Gmail app)

1. Open Gmail → tap your profile icon → Add another account → Other.
2. Enter your email address → tap Next.
3. Select Personal (IMAP) or Personal (POP3).
4. Enter your password → tap Next.
5. Incoming server settings:
   • Server: mail.yourdomain.com
   • Port: 993 (IMAP) or 995 (POP3)
   • Security type: SSL/TLS
6. Outgoing server settings:
   • Server: mail.yourdomain.com
   • Port: 587
   • Security type: STARTTLS
7. Tap Next through remaining options → Done.

Webmail Access

You can also access your email from any browser — no setup required:

https://mail.yourdomain.com/roundcube/

Log in with your full email address and password.

Troubleshooting

"Authentication failed" or "Wrong password"

• Make sure you are using your full email address as the username (e.g. [email protected], not just you).
• Reset your password in SiteWorx: log in at https://mail.yourdomain.com:2443/siteworx/, go to Email → Mailboxes, and change the password.
• Make sure there are no extra spaces before or after the password.

"Cannot connect to server"

• Confirm the server is mail.yourdomain.com (not an IP address or other hostname).
• Check that the ports and encryption settings match the table above.
• If your IP has been blocked due to too many failed login attempts, contact support to have it unblocked.

"Certificate warning"

• Make sure you are using mail.yourdomain.com and not the server's IP address or a different hostname.
• The SSL certificate is issued for mail.yourdomain.com — using any other name will trigger a mismatch warning.

Email not syncing across devices

• Make sure you are using IMAP, not POP3. POP3 downloads messages to one device only and may remove them from the server.

Need Help?

Contact CRServers support:

• Email: [email protected]
• Website: https://crservers.com