Contacting Us


Placing a ticket is always the best way to contact us as our staff monitors our ticket system at all times.

If you are already a customer, please login into your Client Area and place your ticket from inside your account.
This way you will get faster service as we can easily locate all your information.

But please consign on the ticket itself all relevant information about your issue.

We can also be reached by telephone:
Costa Rica Tel. (506)2256-3944,
Fax (506) 2256-3739.

Our office hours are Monday to Friday, from 8am to 6pm.
If you call during non-office hours, our phone system will guide you to forward your call to the on-duty staff cell phone for emergency issues.

Our shipping and postal address is:
Sistemas Edenia Internacional
Ave. 1, Calle 2,
Trifami Building, Office 501
Apartado # 006-1000 San Jose, Costa Rica 

We welcome informal visitors at our offices, but if you are planning on talking business with us, it is better to set an appointment beforehand so we can program your visit and give you better service.